Valley First

Business Online Banking

Our business online banking services offer you the flexibility and convenience of online banking along with the additional security controls that businesses require.

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Entrepreneurial Banking (EBOB)

Key Features & Benefits

At Valley First, we can help you do your banking fast and efficiently. Entrepreneurial Business Online Banking (EBOB) is smart, simple and seamless. Designed especially for the needs of small to medium-sized businesses, our online business banking service gives you powerful, time-saving features in one convenient package.

Entrepreneurial Business Online Banking offers many of the same features available on our personal online banking service, plus you'll also be able to:

  • CRA Payments
    Pay and file your government taxes directly from your business account
  • Consolidate Accounts
    Access personal and business accounts within one online banking session
  • Authorize Delegates
    Set up account delegates who can view or initiate transactions on your behalf
  • Dual Signature Support
    Transact on your account even if two signatures are required
  • Account Alerts for Business
    You'll be able to get these two new alerts in addition to what you already receive through personal online banking:
    1. Transaction Pending Approval—Alert when there is a transaction pending approval from another signer
    2. Transaction About to Expire—Alert when a transaction pending approval is about to expire

Business Banking (BOB)

Key Features & Benefits

  • Access your business accounts 24 hours a day, seven days a week
  • Free online banking account statement plus eStatement
  • Multiple user access rights
  • Individual transaction limits and permissions
  • Multiple signatory support and approval levels
  • Productivity tools including account groupings and transaction templates
  • Account sweeping and fund transfers
  • GST, corporate tax and payroll source deduction payments
  • Single view of all related business accounts and memberships
  • Audit trails

Access

To get started, visit one of our branches to obtain your secure access code—if you already have one, you're all set. You can login to business online banking at any time.

EBOB User Guide

User Guide

Entrepreneurial Business Online Banking (EBOB) is a convenient way for business owners to manage their business and personal finances.

This User Guide will provide you with an overview of each of these EBOB features and helpful tips about how to use them.

Getting started

First, you'll need to visit your Valley First branch so that they can set up your access to EBOB and give you a temporary Personal Access Code (PAC)—you'll be prompted to change this PAC to one of your choice when you login.

To access EBOB, simply login to online banking and you'll see a BUSINESS SERVICES section on the side navigation which includes the business-specific EBOB features.

For security purposes, EBOB requires that each authorized signer on the business account have their own unique PAC to access online banking. Your PAC should be as unique as your signature because it allows you full access to your account and the ability to perform and approve transactions on your account or any other account you consolidated with it.

USER TIP

You'll be able to issue a Personal Access Code (PAC) to non-signers, called “Delegates” (i.e. bookkeeper, family members, etc.) through the Delegate Manager feature

Account Consolidation Manager

The account consolidation feature of EBOB is a great way to see all your membership accounts with Valley First at once. With one login, you'll see your personal and business account information and you'll be able to transact from the one you want with the click of a button.

SET UP PROCESS

If you have a Personal Access Code (PAC) for another membership, you can consolidate the view of your accounts together through a couple of easy steps.

  1. Log into the account that you use most often
  2. Click the Business Services heading from the side menu
  3. Click on Manage Consolidated Accounts to open the Account Consolidation Manager page
  4. Click Consolidate Account to add an account you'd like to consolidate
  5. Enter the Member Card number and PAC for account you wish to add
  6. Click Submit and Confirm

In addition to the account you've logged in with, you can add up to three additional Member Card numbers together through the Account Consolidation Manager function. As a result, you can access four accounts by logging in only once.

Delegate Manager

Delegates are people such as your accountant, assistant or family member who you would like to have access to your bank account(s) online but on a limited basis. Up to three delegates can be created by any one of the authorized signers of a membership account that have EBOB access. Delegates can be granted read-only access to your account information or you can allow them to initiate transactions for you to approve without making them an actual signer of the account(s).

SET UP PROCESS

If you are a signer on the business membership, you can add a delegate by following these simple steps:

  1. Click the Business Services heading from the side menu
  2. Click on Add/Modify Delegates to open the Delegate Manager page
  3. Click Add Delegate
  4. Complete all the required fields (red asterisk to the left of the field)
  5. Click Submit and Submit

At the top of your screen, you'll notice a newly generated Member Card number for your delegate that starts with the letter “D”; write this number down for your delegate because they'll need it to login to EBOB. The Member Card number is case sensitive so the “D” will need to be entered as a capital letter when your delegate uses it to log in.

The password you create as part of this set up process is your delegate's own temporary password. Once you give your delegate their temporary password, they will be prompted to change it to one of their choice when they use it to login.

Transaction Manager

DELEGATE
Delegates have the authority to initiate transactions if they are set up with Initiator access

DUAL SIGNATURE ACCOUNTS
Any authorized signer on the account can initiate a transaction. If an account is set up to require two signatures, then more than one signer will be required to authorize a transaction.

PENDING TRANSACTIONS
The initiator of the transaction will receive a confirmation number for the pending transaction. The transaction initiator should then inform the applicable signer(s) that there is a pending transaction requiring their approval so that the transaction is approved before it expires. Bill payment transactions will expire after the payment date specified by the initiator has passed.

TRANSACTION MANAGER
As a signer on the account, you'll notice that there are transactions requiring your approval once you login to your account. Transactions are arranged under the following headings:

  • Transactions Requiring Your Approval
    You'll need to approve transactions under this heading
  • Transactions Require Approval from Others
    Transactions that have been initiated by you or others and require approval from other signers are under this heading
  • Transactions Rejected, Recalled, or Expired
    Transactions that have been rejected by you or other signers, recalled by a delegate or other signers, or have expired after a period of 7 days are under this heading.

Once a transaction has been approved, the transaction will be processed through the account and appear in the account activity as a complete transaction

USER TIP

If you're finding that the number of approvals required isn't ideal for your online business needs, please contact your Valley First branch to change your account settings

CRA Payments

You can make payments to the Canada Revenue Agency through EBOB with ease—simply set up which account you'd like to use for making payments and then make payments through the PAYMENTS section of EBOB.

SET UP PROCESS

If you are a signer or a delegate on the business membership, you can set up a business account for online CRA payments by following these easy steps:

  • Click the Payments heading from the side menu
  • Click on Pay Business Taxes to open the CRA Filing and Payments page
  • Click Add Account beside the applicable CRA payment option
  • Enter your business number (this is your CRA business registration number)
  • Click Add Account

To FILE and/or REMIT a CRA payment:
Select File to add the details of the transaction. Complete the fields and click Continue The user has the ability to Cancel, File & Pay or File Only. Choose the appropriate option and complete the process

To VIEW HISTORY of CRA payments:
Click View History Select the history date range and click View History

To DELETE a CRA account:
If the CRA account will no longer be used it can be deleted by clicking Delete
Note: Deleting an account will delete the CRA payment history.

FAQ

Frequently Asked Questions

Entrepreneurial Business Online Banking (EBOB) is an intuitive, easy-to-use online banking service chalked full of great features to help you manage your personal and business finances. If you've already read our EBOB User Guide and find yourself needing help, have a look through our below questions and answers for helpful tips.

If you can't find the information you're looking for, please contact us and we'll be happy to assist you.

 

Access Issues  

I'm a signer and I'm locked out of EBOB, how can this be fixed?

If you've incorrectly tried to login to Entrepreneurial Business Online Banking, you'll be prevented from trying to login again for security reasons. You'll need to contact your Valley First branch so that they can reset your access.

My Delegate is locked out of EBOB, how can this be fixed?

The maximum password retry for delegates is 3. After the maximum is reached, a signer will need to unlock their delegate through EBOB. In the Delegate Manager, select the 'Unlock this account' checkbox to restore your delegate's access.

My Delegate can't log into EBOB, why not?

Ensure that the delegate is entering their member number with a capital letter “D” - this first digit of their member number is case sensitive.

What should I do if my delegate forgets their log in information?

Use the Delegate Manager to access the “Edit Delegate” page. From here, you can see the delegate's member number at the top of the page and you can also set up a new temporary password for them.

Can I use Mobile Web to access my account? Can my delegates as well?

Yes, you can use Mobile Web to access your account; however, delegates are not permitted to use EBOB via Mobile Web.

 

Account Consolidation Manager  

How many membership accounts can I consolidate?

Each signer can set up to view and transact from up to four different membership numbers - the account they are signed into, plus three additional membership accounts they wish to view and transact from at the same time (i.e. each signer can customize their view of EBOB so that they can consolidate their personal and business accounts into one online banking session)

How do I remove a consolidated membership account?

Simply click 'Remove' from the options beside the membership number listed in the Account Consolidation Manager. This action does not affect the membership account which was removed. You can access that membership account by logging into it separately.

 

Delegate Manager  

What is a delegate?

Delegates are people you grant limited access to your account(s) through EBOB, such as an assistant or family member. Delegates can only be set up by an authorized account signer and can be set up with read-only or initiator access.

What is the difference between read-only and initiator access?

Delegates with read-only access can only view account activity in accounts you give them access to. Delegates with initiator access can not only view account activity but also set-up transactions that must be approved by signers.

How do I choose a delegate's login information?

When you add a new Delegate, the member number is automatically generated and cannot be changed; however, the password you set up is only a temporary password. Your delegate will change the password you give them through EBOB to something they choose. Your delegate will be prompted to change their temporary password when they login for the first time.

The 'Add Delegate' link isn't working, why not?

Each signer can add up to three delegates. Once three delegates have been added, the link becomes inactive.

Will my delegate see my personal accounts?

Delegates can see the accounts which you have given them access to—if that includes your personal accounts, then yes, they'll be able to see that information. If you don't want delegates to view the personal accounts you added to the Consolidation Manager, make sure those memberships are not selected for delegate access.

If my account requires two signatures for transaction approval, are two signers required to add a delegate?

Each signer can set up delegates without needing the other signer's approval. The other signer(s) can view and delete each signer's delegate list but can't change the status or profile on another signer's list of delegates.

How can I permanently remove a delegate's access?

In Delegate Manager, select 'Delete' beside the delegate's name to remove the user permanently.

How can I temporarily remove a delegate's access?

In Delegate Manager, click 'Edit' beside your delegate's name to go to the 'Edit Delegate' page. Change the delegate's status to 'Inactive'. When you want to restore delegate access, change the status back to 'Active'.

 

Transaction Manager  

How do I recall a transaction?

A transaction can be cancelled by the initiator of that transaction by recalling that transaction. This can be done within the Transaction Manager for any transactions still listed under the 'Transactions Require Approval from Others' section. Any transactions that have already been approved or rejected cannot be recalled.

How can I create a transaction similar to one that has been recalled, rejected or expired in the past?

You can create similar transactions simply by clicking 'Create a Similar Transaction' for any transactions listed under 'Rejected, Expired, or Recalled Transactions'. Simply enter the new information and click 'Submit'.

What is a Pending Number?

When a transaction is initiated, it is assigned a Pending Number which the initiator can use as a reference for follow up. Once the transaction is approved and completed, the pending number is replaced with a Confirmation Number.

What does it mean for a delegate to “initiate” a transaction?

Delegates initiate transactions that require approval from signers. Initiating a transaction involves setting up the transaction by entering information such as the type of payment, account to transfer from, payee, amount, and the Payment Date. Transactions created by a delegate become Pending Transactions and require approval from one signer (or two signers if two are required). Once the signer(s) approves the transaction, it will clear the account as a completed transaction.

Why do pending transactions display with “0 of 1” or “0 of 2” ?

Transactions created by a delegate require a signer to approve the transaction. In the Transaction Manager prior to the approval, the transaction heading displays "Transfer - 0 of 1 Approved" which means that approval is required on the transaction from one signer to complete the transaction. For transactions which require two signatures, this heading will display “0 of 2”. When one of the signers approves the transaction, the display is changed to “1 of 2” and will require the other signer to approve the transaction before it is complete.

How does the Payment Date play a part in the expiry date of the initiated transaction?

The Payment Date of an initiated transaction is determined by the initiator but keep in mind, the signer must approve the transaction before the Payment Date passes or the transaction expires.

Do signers have to approve a recurring transaction every time it occurs?

No, the signer only has to approve the recurring transaction upon its initial set-up.

Why can't I see who initiated and approved transactions on my account?

After a transaction is posted, it isn't possible to determine which delegate initiated the transaction and which signer approved the transaction. We'd suggest putting an internal process in place to track this information if it is important to you.

Why has my transaction expired?

Transactions expire if they are not approved within 7 days of being created. Scheduled payments expire if they are not approved before the Payment Date.

My account requires two signatures for all in-branch transactions. Does this apply to EBOB transactions as well?

Yes, transactions set up in EBOB will require approval from two authorized signers. If your delegate initiates a transaction to transfer funds, both signers must give their approval.

 

CRA Payments  

What types of CRA payments can I make using EBOB?

  • GST/HST 34 Filing and Remittance
  • GST/HST Amount Owing Remittance (RC159)
  • GST/HST Interim Payments Remittance (RC 160)
  • Corporation Tax (RC 159/RC 160)
  • Payroll and Source Deduction (Current Year)

How do I make a CRA payment?

You'll need to create a new Payment Profile to specify the business CRA number you'd like to set up for each type of tax payment option. Once you set up your business number for payment, you will see your payment/filing options - File / View History / Delete.

Where can I view my previous payments?

As with other bill payments, simply go to your Account Activity page and you'll see a history of all of your CRA payments.

What happens if I do not have sufficient funds in my account to make the tax payment?

If you do not have sufficient funds in your account to make the tax payment on your Payment Date, the payment will not be submitted. The government agency concerned may charge you a penalty and interest if your payment is late. Please ensure that your account has enough funds to make the tax payment on the Payment Date.

How can I make sure my CRA payment is made by the due date?

In order to ensure your CRA payment is received on time, you must pay your bill by midnight (PST) on the Due Date provided to you by the government agency.

Can I cancel my CRA payment if I've already submitted it?

You can only cancel scheduled payments you've made which will appear under the 'Scheduled Payments' heading of Payments until midnight (PST) on the Payment Date.

Before midnight (PST) on the Payment Date, you can still cancel the scheduled payment by deleting the transaction on the page of Pending Payments. The payment amount will be credited back to your account. After midnight on the Payment Date, you must contact the government agency concerned to amend your payment. Please allow 24 hours for your payment to be processed before contacting the government agency.

 

General Questions  

I changed my account number and/or which Valley First branch my membership is held at. Does this affect my EBOB account settings?

Yes. If you change your Valley First branch and/or your membership number, you'll need to:

  1. Re-Setup any Delegates you've created in EBOB
  2. Re-Setup your consolidated view of your account memberships (if applicable)

When I add a new bill payee, it shows multiple membership account numbers that I can add the bill payee to. What does this mean?

If you have consolidated any membership accounts, you have the option to add a bill payee to any or all of these membership accounts for your convenience.

Have a question? Simply contact us and we'll provide you with the information you're looking for.

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