Valley First

Contact Us

Lost or stolen MasterCard®

Available 24/7


Lost or stolen MemberCard®

Available 24/7

By Phone

Contact a Branch or an Insurance Office near you

In Person

Find a Branch and ATM or find an Insurance Office near you


Reach out to us through our secure contact form

By Mail

Valley First Administration Office
3rd Floor, 184 Main Street,
Penticton, B.C. V2A 8G7

Phone: 250-490-2720

Specific Inquiries

MasterCard® Access

Toll-free: 1-877-770-0738

Lost & Stolen Card:
North America: 1-800-567-8111
Outside North America: 1-306-566-1276

Telephone Banking

Penticton, Summerland & Oliver
Phone: 250-492-8328

All other areas
Phone: 1-800-667-8328

Need to make an
insurance claim?

Access the contact information you need to make an emergency claim, a house claim, or an auto claim here.

Personal Insurance

Phone: Access directory & hours
Visit: Find a location

Business Insurance

Phone: Access directory & hours
Visit: Find a location

Technical Support

Phone: 1-877-664-7111
Monday to Friday: 8:00am - 8:00pm
Email technical support


Phone: 604-605-4199
Toll-free: 1-877-787-2330
Monday to Friday: 5:30am - 5:00pm (PT)

First West Leasing

Phone: 604-539-7041
Monday to Friday: 8:30am - 4:30pm
Saturday: 9:00am - 4:00pm

Stay Connected

Financial Expert

Bruce LeFranc

Call: 250-493-3077

Email Bruce

Insurance Specialist

Twyla Hardham

Call: 250-980-8955

Email Twyla