Valley First

Contact Us

Lost or stolen Collabria Mastercard®

Available 24/7


Lost or stolen MemberCard®

Available 24/7

By Phone

Contact a Branch or an Insurance Office near you

In Person

Find a Branch and ATM or find an Insurance Office near you


Reach out to us through our secure contact form

By Mail

Valley First Administration Office
3rd Floor, 184 Main Street,
Penticton, B.C. V2A 8G7

Phone: 250-490-2720

Specific Inquiries

Collabria Mastercard® Cardholder Support

Toll-free: 1-855-341-4643

Lost & Stolen Card:
North America: 1-855-341-4643
International Collect: 1-647-252-9564

CUETS Mastercard® Cadholder Support

Toll-free: 1-877-770-0738

Lost & Stolen Card:
North America: 1-800-567-8111
International Collect: 1-306-566-1276

Need to make an
insurance claim?

Access the contact information you need to make an emergency claim, a house claim, or an auto claim here.

Personal Insurance

Phone: Access directory & hours
Visit: Find a location

Business Insurance

Phone: 1-855-295-4099
Find a Business Insurance Expert

Technical Support

Phone: 1-877-664-7111
Monday to Friday: 8:00am - 8:00pm
Email technical support


Phone: 604-605-4199
Toll-free: 1-877-787-2330
Monday to Friday: 5:30am - 5:00pm (PT)

First West Leasing

Phone: 604-539-7041
Monday to Friday: 8:30am - 4:30pm
Saturday: 9:00am - 4:00pm

Stay Connected

Financial Planning

Jay Christensen

Call: 250-212-2722

Email Jay

Business Insurance

Robbie Hoyte

Call: 250-306-4354

Email Robbie

Life Insurance

Nicole Sollitt

Call: 250-878-8179

Email Nicole