Valley First

Inactive Accounts

If you have an account with us that you haven't used in a while, you may have money waiting for you! Simply visit your local Valley First branch for more details.

Overview

Reuniting you with your money

If you think you have assets waiting for you, visit your nearest Valley First branch with two pieces of government-issued identification and we will be glad to reconnect you with your money.


Accounts

  • If an account has no activity after 15 months, the account becomes inactive. A letter is mailed to the member using the last known address we have on file to notify of the account status and potential service fees. If we do not have a current address on file, no letter will be generated.
  • If an account has no activity for 18 months, the account becomes dormant and is subject to dormancy fees.
  • If the account has no activity for 10 years and a balance remains in the account, a letter is mailed to the member using the last known address we have on file to notify of the account status. If we do not have a current address on file, a letter will not be generated and all funds will be transferred into a general holding account at Valley First. If the account is an estate, the letter is addressed and mailed to the executor of the estate.
    • If an account has no activity after 10 years, account balances of $100 or more will be transferred to the BC Unclaimed Property Society; account balances under $100 will be transferred into a general holding account at Valley First.

Cheques

  • If a member purchased an office cheque through their Valley First account within the last 6 months that has not been cashed, a letter is mailed to the member using the last known address we have on file. If we do not have a current address on file, no letter will be generated.
  • Any office cheque that remains uncashed for 5 years and is $500 or more, will be transferred to the BC Unclaimed Property Society; any office cheque that remains uncashed for 5 years and is under $500, will be transferred into a general holding account at Valley First. If the account that was used to purchase the office cheque is an estate account, the letter is addressed and mailed to the executor of the estate.

Regardless of the amount, the money is yours to claim at any time. Once funds have been transferred from your account and your account has been closed, there are no fees associated with collecting your money from us or the BC Unclaimed Property Society.

Have a question? Simply contact us and we'll provide you with the information you're looking for.

Online

Use our contact form to send us a message—we'll be sure to reply to you with the details you're looking for shortly.

In Person

If you're more comfortable coming in to see us, we'd be happy to chat with you about the questions you have.

By Phone

If you’d like to call us, here is a complete list of our branch and insurance office numbers.