Valley First

Account Alerts

Stay on top of your account activity with Mobile/Email Account Alerts—set up is simple! Plus, you'll be able to detect fraud on your account so you can report it right away.

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Mobile Account Alerts

Right now, we have several alerts available which can help protect you against potential fraud on your account and also let you know when we've got a special offer for you.

Security Alerts

  • Log in to online banking

    If someone logs into your online banking account, we’ll send you an alert. If you weren’t the one who logged in, you can let us know right away.
  • Personal Access Code (PAC) changed

    If your PAC is changed, we'll alert you. If this transaction wasn't authorized by you, you'll be able to report it to us immediately.
  • New bill payee added

    We’ll alert you if a new bill payee has been added to your account options in online banking. This is useful to you in tracking fraud on your account since fraudulent activity commonly involves the transfer of funds out of an account to a fraudulent vendor.
  • Online banking disabled due to incorrect response to security question

    Get an alert when online banking has been disabled on your account due to excessive attempts to answer your login security question.
  • Add a new e-Transfer recipient

    We’ll alert you if a new e-Transfer recipient has been added. This will help you detect possible fraud on your account.

Member Service Alerts

  • New message available

    If you sign up for this alert, you'll be the first to know about our special offers and other important messages.

Setting Up Alerts

Setting Up Alerts

To set up alerts, just follow these simple steps:

  1. Log in to Online Banking
  2. Click on Manage Alerts from the Messages & Alerts menu, then click on Register for Alerts.
  3. Add the mobile phone or email address where you would like to receive your alerts (if you’ve already added a phone for text banking you can use the same phone).
  4. Select the alerts you would like to receive.

If you don't have access to Online Banking, just contact us and we'll be happy to set that up for you


Frequently Asked Questions

  1. What are Alerts?

    Alerts allow you to receive notifications about banking activity and other events on your account. Alerts can be set up and managed on our online banking service at any time.

  2. How can I receive Alerts?

    You can receive alerts by either email, text message, or both. You are able to set up four contacts.

  3. Am I charged for using Alerts?

    We are providing this service free of charge to our members. However, when you receive text message Alerts, your wireless carrier may charge for receiving text messages. We'd recommend that you check with your wireless carrier for details.

  4. Is any personally identifiable information contained in an Alert message?

    Personal and personally identifiable information is not transmitted in the alert message. Accounts are identified by nicknames. Nicknames are also used for SMS Text Banking.

  5. Can I choose to stop receiving Alerts?

    Yes. Within online banking, you can choose not to receive any Alerts.

  6. Am I guaranteed to receive Alerts sent to me?

    Alerts cannot be guaranteed by Valley First simply because we aren't able to guarantee the stability of the wireless and internet networks being used. These networks are open to service interruptions and you may be out of the service range, which can cause a delay in receiving text messages.

    You can check the Alerts sent to you on the Alerts History page of online banking—there you'll find all the Alerts sent to you within the last 30 days.