SendGlobal™

Send money overseas right from your phone

 

 

A New App For Sending Money Overseas. Instantly.


Sending money abroad, even small sums, can be a hassle. If you have friends or family living overseas, it can be overwhelming to find the best solution to send them money.

With SendGlobal, you are able to send money to your loved ones around the world straight from your account without having to vet a third-party. Just download the app, register with your MemberCard and you can send money right from your phone, whether you're at home or on the go.

The app also provides real-time tracking and notifications, giving you peace of mind so you always know where your money is.

 


 

Download the app today

Download on the AppStore
Get it on Google Play

 


 

 

It's quick, it's secure and it's convenient.


Over 80 destinations
worldwide

3 convenient pick-up
options

Instantly converts
currency

a

Track your transfers
in real time

Save and update your
preferences

Accessible 24/7

 

 

 

Need help?

Give us a call and we'll do it with you!

1-877-664-7111

 

 

SendGlobal FAQs

Transferring money
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How do I transfer money?

From the Home screen, select Send Money and the application will guide you through transferring your money. The funds are debited directly from your Chequing or Savings account.

How much does it cost to send money?

The cost to send money varies per destination country, payout service and amount you’re sending. The fee is subject to change daily and starts as low as $9.50. You will be advised of the total fee you will be charged and the daily exchange rate before you submit your transaction.

What payout methods are available?

There are three options for payout service: Bank Deposit, Cash Delivery and Cash Pickup (Anywhere Pickup or Designated Pickup). The available payout services are displayed when you select the destination country.

Limits and availability
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What currencies can I send?

The currencies available for any given destination country are displayed when you select the country. Typically, the local currency is available and there are some countries where USD remittances are accepted. Your account will always be debited for the Canadian dollar equivalent.

Do I have to designate a Cash Pickup location?

Some countries offer Anywhere Pickup, where your recipient can pick up their money from any Xpress Money location in the country. Other countries require you to designate the pickup location from a list that is provided when you select that country.

What is the maximum amount of money that I can send?

SendGlobal transactions have the same limits as the daily POS (Point-of-Sale) transaction limits set for your MemberCard to a maximum of $5,000 (Canadian). There are also limits of $5,000 within a 24-hour period, $15,000 per week, and $30,000 per month. If you have any questions about these limits, please contact our Member Contact Centre at 1-888-597-8083.

What countries can I send money to?

The countries you can send money to will vary depending on the transaction method (cash pickup, bank deposit or cash delivery). The list of countries is subject to change at any time. While the table below will give you an idea of what countries are typically available, please refer to the destination list within the app itself for the most current listing.

Cash Pickup
COUNTRIESAnywhere PickupDesignated PickupBank DepositCash Delivery
Afganistan
Albania
Angola
Armenia
Australia
Austria
Bahrain
Bangladesh
Belarus
Belgium
Botswana
Brazil
Brunei Darussalam
Bulgaria
Cambodia
Cameroon
Canada
Colombia
Costa Rica
Cyprus
Denmark
Dominican Republic
Ecuador
Egypt
Estonia
Ethiopia
Fiji
France
Gambia
Georgia
Ghana
Greece
Guatemala
Haiti
Honduras
Hong Kong
India
Indonesia
Ireland
Jamaica
Jordan
Kazakhstan
Kenya
Kingdom of Saudi Arabia
Kuwait
Kyrgyzstan
Latvia
Lebanon
Malawi
Malaysia
Maldives
Malta
Mauritania
Mexico
Moldova Republic
Morocco
Namibia
Nepal
Nigeria
Northern Mariana Islands
Oman
Pakistan
Palau
Palestine
Peru
Philippines
Portugal
Qatar
Romania
Russia Federation
Rwanda
Samoa
Senegal
Sychelles
Sierra Leone
Singapore
South Africa
South Korea
Sri Lanka
Suriname
Tajikistan
Tanzania
Thailand
Tonga
Tunisia
Turkey
Uganda
United Arab Emirates
United Kingdom
United States
Uzbekistan
Vietnam
Zambia

Transactions
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Can I track the status of my transactions?

Yes, you can track your transaction status. The status is updated in real-time and can be viewed in History. History is one of the menu items shown at the bottom of the screen when you select Send Money.

Can I see my transaction history?

Yes, all of your transactions can be viewed in History shown at the bottom of the screen when you select Send Money.

Can I cancel my transaction?

If the transaction has not yet been paid out, you may be able to cancel it. If the status of the transaction in History shows Paid, you cannot cancel it. Otherwise, you can.

Is there a cancellation fee?

There are no fees for cancelling a transaction. However, when you cancel a transaction, your account will only be credited with the original transaction amount and some of the fees. Not all of the transaction fees will be refunded.

When is the money taken from my account?

Once you confirm the final summary of the money to be transferred, the amount will immediately be debited from your account.

Can I save my recipient's information?

Yes, we automatically save your recipient's information to keep things simple for you. You can edit or delete your recipient information at any time.

What if I make a mistake on the transaction?

Up until you confirm the final summary of the transaction, you are able to edit the information by pressing Back or changing the information on your current screen. If you identify an error after confirming your transaction, and your money has not yet been paid out (your transaction status does not say Paid), you can cancel your transaction.

Security
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Is this service secure?

This application uses the latest compliance and security standards to ensure your privacy and data are protected at all times. If you are concerned about the security of this service, please contact our Member Contact Centre at 1-888-597-8083.

What if my MemberCard is lost or stolen?

If your card has been lost or stolen you should report this to our Member Contact Centre at 1-888-597-8083 right away. Once reported, you'll be protected from anyone fraudulently using your MemberCard to transact with the SendGlobal service.

What if my device is lost or stolen?

Any device you install the SendGlobal application on is registered on first use, and the list of devices can be controlled by you. If the application is installed on a device that is lost or stolen, you may install this application on another device, and log in from the new device. You can then delete the lost device from the main application menu. If your phone number changes as a result of losing your device, be sure to provide us with your new phone number so that you can receive any necessary verification codes. You may also change your password as a further precaution.

What if I think my login has been compromised?

You can change your password by selecting User Profile from the main menu and then clicking Change Password. If you are concerned about the security of the SendGlobal service, please contact our Member Contact Centre at 1-888-597-8083.

What if I change my phone or tablet?

You can install SendGlobal on more than one mobile device or tablet. Simply download the application and login in with your current username and password. If your phone number remains the same or is still active on another device, you'll receive a verification code to confirm device registration. If your phone number has changed, you can provide Valley First with your new phone number to get this verification code. Once verified, you'll have the option to delete the old device from the Devices menu.

Can I share this application with other members of my family?

MemberCards are registered to individuals and only the owner of the MemberCard can use the login for the application. You cannot share the SendGlobal application. If you have a joint bank account, the person who is joint on your account will need to register with their own MemberCard to use the SendGlobal application.

How do I cancel this service?

Select User Profile in the menu and click on Close Service. Once you close the service, all of your History and recipient information will be permanently deleted.

 

SendGlobal™ is a trademark of FICANEX Technology Limited Partnership