Valley First

Low Income

A sudden change in financial circumstances may have left you, or someone you know, asking how you're going to pay your bills each month. Let us help. Our member assistance program is designed to provide you with flexible solutions to help you make it through.


Member assistance program

To assist you during the challenging economic environment, we’ve created a Member Assistance Program. This program is designed to create personalized, long-term solutions for members who are undergoing financial difficulty.

In most cases, by connecting and working with an Valley First representative and taking an honest look at your financial situation, you can build a budget, eliminate unnecessary expenses, and create a long-term plan to get you back on your feet.

If you're facing financial challenges, make the call and connect with an Valley First member assistance representative today. We want to help you get through today's challenges with your finances intact and your financial future secured.


Starting an investment plan for as low as $100.00 a month, earning a 3.00% interest rate for 25 years can generate over 44,000! Talk to us today about how you can turn a little into a lot.

Community Resource Guide

Health link BC -- search services in your community by Postal Code

Mental Health

  • BC Residents can dial 8-1-1- to speak with a BC Health link Representative
  • Additional phone numbers: 604-587-4600 or 1-877-935-5669

BC Housing Toll-free phone: 1-800-257-7756

Kelowna Community Resources Phone: 250-763-8008

Education - General government support and education advancement enquiry BC

  • Phone: 1-800-663-7867

Have a question? Simply contact us and we'll provide you with the information you're looking for.


Use our contact form to send us a message—we'll be sure to reply to you with the details you're looking for shortly.

In Person

If you're more comfortable coming in to see us, we'd be happy to chat with you about the questions you have.

By Phone

If you’d like to call us, here is a complete list of our branch and insurance office numbers.