Is this service secure?
This application uses the latest compliance and security standards to ensure your privacy and data are protected at all times. If you are concerned about the security of this service, please contact our Member Advice Centre at 1-888-597-8083.
What if my MemberCard is lost or stolen?
If your card has been lost or stolen you should report this to our Member Advice Centre at 1-888-597-8083 right away. Once reported, you'll be protected from anyone fraudulently using your MemberCard to transact with the SendGlobal service.
What if my device is lost or stolen?
Any device you install the SendGlobal application on is registered on first use, and the list of devices can be controlled by you. If the application is installed on a device that is lost or stolen, you may install this application on another device, and log in from the new device. You can then delete the lost device from the main application menu. If your phone number changes as a result of losing your device, be sure to provide us with your new phone number so that you can receive any necessary verification codes. You may also change your password as a further precaution.
What if I think my login has been compromised?
You can change your password by selecting User Profile from the main menu and then clicking Change Password. If you are concerned about the security of the SendGlobal service, please contact our Member Advice Centre at 1-888-597-8083.
What if I change my phone or tablet?
You can install SendGlobal on more than one mobile device or tablet. Simply download the application and login in with your current username and password. If your phone number remains the same or is still active on another device, you'll receive a verification code to confirm device registration. If your phone number has changed, you can provide Valley First with your new phone number to get this verification code. Once verified, you'll have the option to delete the old device from the Devices menu.
Can I share this application with other members of my family?
MemberCards are registered to individuals and only the owner of the MemberCard can use the login for the application. You cannot share the SendGlobal application. If you have a joint bank account, the person who is joint on your account will need to register with their own MemberCard to use the SendGlobal application.
How do I cancel this service?
Select User Profile in the menu and click on Close Service. Once you close the service, all of your History and recipient information will be permanently deleted.