• COVID-19
  • An Update on Our Branch Re-openings and Expanded Hours

AN UPDATE ON OUR BRANCHES

September 15, 2020

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A message from Paulo Araujo | President


Dear member,

As fall approaches, I want to update you on how we’re continuing to serve you in the coming weeks and months.

Branch re-openings and expanded hours

I shared previously that we’ve been carefully following provincial guidelines in our branches, implementing safety features like plexiglass barriers, providing access to personal protective equipment and hand sanitizer for our employees, and installing helpful signage to make in-person interactions safer for everyone.

With these measures in place across our network, I'm pleased to share that on the week of Sept. 21, we're expanding our business hours at all branches, and the following branches will be open five days a week instead of three:

  • Oliver (1280 5955 Main Street, Oliver)
  • Keremeos (704 7th Avenue, Keremeos)
  • Princeton (114 Tapton Avenue, Princeton)
  • Rutland (110 BC-33, Kelowna)
  • Enderby & District Financial (703 Mill Avenue, Enderby)

On Sept. 28 we’ll also re-open our Guisachan branch at 101-2395 Gordon Drive in Kelowna, five days a week. Visit our branch locator for the full list of current branch hours.

Changes to our branch network in Lumby

In response to steady changes in how members have been accessing our services over time, we’ve decided to close our Lumby branch effective Nov. 10, 2020 and consolidate its banking services with our Vernon branch located at 3101 Highway 6. The same friendly faces that our members have come to know for financial planning and advice at our Lumby branch will also move to Vernon. It’s a decision we’ve made in the best interests of our credit union’s collective membership, as we take necessary action to protect the financial strength we have today well into the future.

If you do most of your banking at our Lumby branch, you’ll soon receive a letter with important information about these changes and how we’ll continue to serve your in-person banking needs in Vernon. Know that we remain fully committed to serving you and your community – we’ve made firm commitments to continue returning our profits to support charitable organizations in Lumby. Our branch teams at Valley First, a division of First West Credit Union, look forward to continuing to serve you.

More ways to bank with us

As more and more members choose our digital offerings for their day-to-day transactions, we’ve continued enhancing our online and mobile banking services. We’ve also greatly expanded the services available through our growing Member Advice Centre, which can serve your needs seven days a week at 1-888-597-8083. Many of you have responded by learning to deposit cheques using your smartphone, using Interac e-Transfer® and adopting digital bill payments. For more insight on how to take full advantage of our digital tools, check out these step-by-step guides and video tutorials.

As we continue to offer more ways for you to bank from home or on the go, and in light of the ongoing pandemic, we ask that you limit your branch visits to those times when you need in-person expert financial planning and advice.

Thank you for your ongoing trust

In closing let me say that I’m continually impressed with how you’ve adapted to this challenging time, showing respect, patience and care for our employees and for each other as we all work through things together. Despite the ongoing challenges in the Canadian and global economies, your credit union remains in position of financial strength and stability, enabling us to continue giving back to our communities and investing in ways to serve you better. Thank you for continuing to choose Valley First for your financial needs.

Sincerely,  

Paulo Araujo | President, Valley First  


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