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INSURANCE CLAIMS

SELECT CLAIM TYPE:

Car
Home
Travel
Business

Reporting an Auto Claim

If your vehicle has been damaged or involved in an incident, you have to report it to ICBC.

To report your ICBC auto insurance claim, contact ICBC-Dial-a-Claim:

You can also find information from ICBC on steps for a claim here.

Note for some claims, ICBC also allows you to report a claim online.


FOR PRIVATE CLAIMS

If you have private insurance above the ICBC basic coverage, contact your insurer directly:

Family Insurance
Phone (outside BC toll-free): 1-800-661-4404
Phone (local): 604-681-6123
Report a claim online: www.familyins.com/pub/claim-autocover

​​1-877-817-8347

24 hour toll-free in Canada

Reporting a Home Claim

Hopefully you never have to experience damage to your property, but if disaster does strike, we are always here to help you.

  • If you are experiencing a fire, or a burglary, get out of your building and call 911. 
  • If you have water or external property damage, do what you can to prevent any further damage.

For non-emergency claims, you can send us an email to claims@firstwestcu.ca.


Here are some of the things you'll need to gather:

  • Your details, including your policy (or claim) number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
  • We also recommend you try to locate your insurance policy documents to check what's covered.


What to do if a disaster strikes

We've partnered with FirstOnSite Restoration, Canada's leading restoration company, and they've designed a homeowner's guide to help you work effectively through all the stages of the restoration process. Hopefully you will never need to use this guide, but if you do, we hope you'll find it helpful.

View Homeowner's Guide to Disaster Recovery

Reporting a Travel Claim

Even when you've planned your trip down to the last detail, the unexpected can happen.

For assistance with your claim, contact your insurer directly:


Allianz Global Assistance Insurance


Did you use your Collabria Mastercard to book your trip? 


Desjardins Insurance

Health Care, Trip Cancellation/Interruption & Baggage

Monday-Friday from 8:00 am to 8:00 pm EST

Saturday from 8:30 am to 4:30 pm EST


24/7 Travel Assistance

For illnesses or accidents that occur while traveling

1-877-817-8347

24 hour toll-free in Canada

Reporting a Business Claim

We are always here to help you.

  • If you are experiencing a fire, or a burglary, get out of your building and call 911 first.
  • If you have water or external property damage, do what you can to prevent any further damage.

For non-emergency claims, you can send us an email to claims@firstwestcu.ca.


Here are some of the things you'll need to gather:

  • Your details including your policy number, or claim number.
  • Details of any third parties involved.
  • An indication of the value of the claim, such as purchase price, replacement cost, repair costs, or the extent of the damage.
  • We also recommend you try to locate your insurance policy documents to check what's covered.

If you are inquiring about your existing claim, please contact the number given on the acknowledgement we provided to you.

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