Resolve your concerns
Listening and responding to member concerns helps us get better – and reflect our commitment to our members and service. At Valley First, members matter most.
1. Expressing and resolving your concerns
Contact your Advisor, Branch Manager, or the Member Advice Centre to work with you and to resolve your concern. Our Member Advice Centre can put you in touch with your branch and Branch Manager.
2. Escalating your concerns
If you are not satisfied with the resolution reached through your Advisor, Branch Manager or the Member Advice Centre, you can refer your concern to the President's office.
Office of the President:
3. Sharing your concerns with the Board of Directors
You may wish to appeal your situation further by contacting your Board of Directors.
Board of Directors:
4. The BC Financial Services Authority
You may contact the BC Financial Service Authority if we have not resolved your concern to your satisfaction.
BC Financial Services Authority
2800 - 555 West Hastings Street
Vancouver BC, V6B 4N6