• Privacy & Security

PRIVACY & SECURITY

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At Valley First, a division of First West Credit Union, we are committed to safeguarding your personal and financial information. While the Internet provides convenient access to financial services, we recognize that it may bring legitimate concerns about privacy and security.


YOUR SECURITY COMES FIRST

We’re constantly improving how you can bank safely and securely – but the first line of defense starts with you. Discover how we protect you from fraud, and how you can protect yourself.

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​PROTECTING YOUR PRIVACY

First West Credit Union and its divisions - Valley First, Enderby & District Financial, Envision Financial, Island Savings and all subsidiaries, collectively, “First West” - are committed to the protection of your privacy while providing a high standard of customer service. This commitment to privacy includes treating you fairly and with respect and complying with the principles set out in the First West Privacy Code.


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RIGHT TO ACCESS YOUR INFORMATION


​You have the right to access the personal information maintained about you in First West’s records. You may also submit documentation to correct inaccuracies or provide written comments in disagreement with any material contained in your personal file. To view your personal records, address your request, in writing, to HRdirect@firstwestcu.ca or privacyofficer@firstwestcu.ca.

Questions or concerns about privacy?

If you have any questions or concerns about First West’s Privacy Code or practices, please contact the branch or office where you do your banking. You may also contact First West Credit Union’s Privacy and Risk Officer as follows:

Privacy and Risk Officer
First West Credit Union
3rd Floor 184 Main Street
Penticton, BC V2A 8G7
Phone: 250-490-2735
Toll-Free: 1-833-215-9192
E-mail: privacyofficer@firstwestcu.ca


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WE'RE HERE FOR YOU

Everything is easier with a little help.

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