I'm a signer and I'm locked out of eBOB, how can this be fixed?
If you've incorrectly tried to login to Entrepreneurial Business Online Banking, you'll be prevented from trying to login again for security reasons. You'll need to contact your branch so that they can reset your access.
My Delegate is locked out of eBOB, how can this be fixed?
The maximum password retry for delegates is 3. After the maximum is reached, a signer will need to unlock their delegate through eBOB. In the Delegate Manager, select the 'Unlock this account' checkbox to restore your delegate's access.
My Delegate can't log into eBOB, why not?
Ensure that the delegate is entering their member number with a capital letter “D”—this first digit of their member number is case sensitive.
What should I do if my delegate forgets their log in information?
Use the Delegate Manager to access the “Edit Delegate” page. From here, you can see the delegate's member number at the top of the page and you can also set up a new temporary password for them.