• ClickSWITCH

SWITCHING IS EASY WITH CLICKSWITCH​®

Enjoy all the benefits of free banking.

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CLICK, SWITCH, DONE!


Automatically transfer all your automated payments and deposits at other financial institutions to your Simply Free Account®.

Switching financial institutions can seem overwhelming. ClickSWITCH makes it easy.


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HOW IT WORKS


Sign in to online banking and select ClickSWITCH under PAYMENTS.

Choose the deposits or automatic payments you want to move.

Once the switch is complete, ClickSWITCH can even close your old accounts.

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NOT A MEMBER?

Open a Simply Free Account and start taking advantage of the benefits of free banking—like free Interac e-Transfer®.



Need help?

Stop by the branch or give us a call and we'll do it with you!

1-877-664-7111


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Now you can take full advantage of your free chequing account.
Just click, switch and you're done.

It's how we keep switching simple so you can focus on what really matters.


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ClickSWITCH FAQs


​What do I need to enroll in ClickSWITCH?

You need to have access to online banking with an eligible chequing or savings account (like our Simply Free Account). US currency accounts are not eligible for the ClickSWITCH service. A collection of previous statements of automated payments and direct deposits is the best source for information to get started with the transfer. 

​​How long will it take to switch payments?

Switching your payments (and deposits) within the ClickSWITCH portal can be completed in under 10 minutes. The timing for the actual switch of each payment will vary depending on the type of payment, payee and the method needed to switch the payment. Automated payments and direct deposits typically take between 5-15 business days to switch, but can be faster with certain payees. It’s always a good idea to review the switch status page for the most current information regarding each switch.

​​Is there a cost to using ClickSWITCH?

ClickSWITCH is a service that we offer our members at no additional cost. Once enrolled, you can process an unlimited number of switches within 90 days. You will need to re-enroll for ClickSWITCH again if you need to initiate additional switches after 90 days of ClickSWITCH inactivity.

​​Do payees need to be contacted to confirm the switch?

If a switch shows as “Completed”, there’s no need to contact the payee. For switches marked as “Mailed” for more than 15 business days, you may want to contact the payee to confirm the status.

Note: Some billers require payment switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH. For example, ICBC payments requires members to initiate their request through their autoplan broker directly. This is a policy limitation by the source institutions.

​​Does ClickSWITCH work with direct deposit?

Yes. Indicate the type of direct deposit to be switched and complete the required information. Some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept the switch request via ClickSWITCH and you will need to contact your payroll department.

Service Canada no longer processes or accepts forms with an electronic signature. This affects requests for Old Age Pension (OAP) or Canada Pension Plan (CPP) transfers.

Going forward, there could be up to four options for account holders to switch their account information. The options will be determined based on the agency selected within the ClickSWITCH database:

  1. Print the form, provide a 'wet' signature & mail in the form (Could take over 12 weeks to process)
  2. Call Service Canada directly 1-800-277-9914
  3. Complete the online form: Service Canada
  4. Or visit a local Service Canada office, in person

​​One of the switches has an "Action Needed" status. What does this mean?

Occasionally, after a switch is submitted for processing, the ClickSWITCH research team determines that particular payee requires you to update you banking information with them online. When this happens, the switch will show an “Action Needed” status. To see the details of the action required, you need to click on the Edit icon in the Actions column.

​​Why is a billing account number required?

The billing account number is required by the payee to ensure your identity and to update the account information in their system.

​​How do I know a payment has been switched?

The easiest way to check the progress of a switch is to look at the “Status” column within the ClickSWITCH portal. Switches that have been completed and confirmed by payees will display a “Completed” status. Switches that are still in process will display a “Mailed” status.

For switches that have a mailed status for 15 business days or more, we recommend contacting the payee directly to confirm the switch status. If you have opted to receive status emails, you should receive a "Switch completed" email notification.

​​When is it safe to move/remove funds from a prior account?

ClickSWITCH recommends keeping enough money in the former account to cover each payment until the switch status is “Completed.” This is especially important for any payments due approximately 2 weeks after a switch is initiated.

​​How do I end a ClickSWITCH session?

When in an active ClickSWITCH session, click on a 'Return to online banking' button on the top left of the ClickSWITCH dashboard display. This will take you back to your online banking session. Remember to also log out of your banking session when you are finished.

​​Is "Switch Assist" available for all banks and credit unions?

Switch Assist, a ClickSWITCH feature, is the ability for you to log in to your former bank or credit union's online banking in order to import pre-authorized debit and credit information automatically to your new Valley First account. Some financial institutions may not accept the use of this feature. If the financial institution does accept Switch Assist, then you will be directly connected to the website of the external financial institution, where you will need your login and password credentials.

​​Can ClickSWITCH be used to process switches outside of Canada and the U.S.?

No. At this time ClickSWITCH can only process switches for companies in Canada, the U.S. and Puerto Rico.

​​Can I use ClickSWITCH to switch pre-authorized credit card payments or debits?

Can I use ClickSWITCH to switch pre-authorized debits from CUETS to Collabria?
No. As it's not a Valley First account, ClickSWITCH does not offer this switch/transfer at this time.

Can I use ClickSWITCH to transfer pre-authorized payments (i.e. Netflix subscription) currently coming from a credit card account to a chequing/savings account at Valley First?
Yes. As long as the payee accepts a chequing/savings account as the payment method.

Can I use ClickSWITCH to transfer pre-authorized payments TO a credit card account (i.e. Collabria Mastercard)?
No. The destination account for the ClickSWITCH service must be an active Canadian currency chequing or savings account.

​​Can I edit my email address in the ClickSWITCH portal?

No. The best way to complete this change is through online banking, under Profile and Preferences > Change Contact Information.

​How long will it take to complete 'account closure' requests from another financial institution (FI)?

ClickSWITCH will send account closure requests 7 business days prior to the requested closure date selected. This request is only meant to initiate the transfer from the other FI. For account closures submitted over 15 business days, we recommend contacting the transferring FI directly to confirm other requirements to complete the request. The relinquishing institution may have follow up information or forms that have to be completed beforehand.

​​If I do not have access to online banking, can I still use ClickSWITCH?

Yes. The main benefit of initiating switch requests through online banking is the ability to track the status of switches at any time. However, if you prefer we initiate and manage these requests on you behalf, all you need to do is to meet with one of our Financial Advisors in branch or contact our Member Advice Centre at 1-888-597-8083.


ClickSWITCH® is a registered trademark of ClickSWITCH, LLC. 

​ADD UP TO $500 TO YOUR WALLET WITH REFERRAL PERKS​®

Do you love banking with a credit union and saving yourself from having to pay fees for everday transactions? Well, refer a friend and you both get $100. You can earn up to $500 a year!

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Everything is easier with a little help.

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