The help you need.
When and where you want it.
Get answers to your everyday banking questions with our new digital assistant, Finley!
Why wait in line, when you can get the answers you need right now online. Introducing a faster, more convenient approach to customer service.
With our AI-powered chat tool Finley, we can assist you 24/7, no matter where you are. There's no need to visit a branch or call the Member Advice Centre, you can access everything from how to use our digital banking services to new product info in seconds.
How Finley works
- Visit our website using your desktop, tablet or mobile internet browsers
- Click the chat icon at the bottom of the page (yes, even this page!) to start a chat with Finley
- Just ask a question and get an immediate answer
- Need to know more? Type follow-up questions or respond to Finley's clarifying questions
The more conversations Finley has, the smarter it gets. And if Finley doesn’t have a specific answer for your question, it will let you know how to reach an Advisor who will have the details you need.