​COVID-19 RESOURCE CENTRE

As COVID-19 continues to impact business operations and create challenging economic circumstances, we’re here to support you whether it’s with expanded relief measures, digital banking solutions and expert financial advice. 

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Online Enrollment

Receive your Government of Canada benefits faster

Sign up online to have your Government of Canada benefits (Employment Insurance, Canada Pension Plan or Old Age Security) directly deposited to your account.

Canada Emergency Business Account (CEBA) Enrollment

Qualifying business owners can get an interest-free, government-guaranteed loan to help ease the financial strain incurred as a result of COVID-19.

Receive your CEWS payments faster

Enroll your business for direct deposit with CRA for a quick and secure way to receive the Canada Emergency Wage Subsidy (CEWS) payments including refund of payroll deductions.

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Visit our FAQs for more information on expanded relief measures, digital banking solutions and more.  

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​Member Advice Centre

Call 1-888-597-8083 and speak to one of our financial experts Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 11:00 a.m. to 3:00 p.m.

We appreciate your patience if call volumes are higher than normal during this time.

Alternatively, send us a message and we'll get in touch with you.

​Branch Hours

We’re open and here for you. Our branches use COVID-19 safety measures to help protect you and our employees, if you need to see us in person. During this time, we ask that you consider doing your day-to-day banking from home through digital banking, as we all continue to do our part to prevent the spread of COVID-19. 

Our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.

​Ways to Bank Online

You can use our online and mobile banking services to do most of your banking anytime, anywhere. If you're not yet using our digital services, please contact our Member Advice Centre to get set up. 

  • Check your balance & transactions
  • Transfer funds between accounts
  • Pay a bill
  • Manage your credit cards
  • Deposit a cheque using the mobile app

Guides & Tutorials

If you're new to online or mobile banking, these resources can help you get started and guide you through the features.

​Helping with Financial Hardship

The evolving COVID-19 situation continues to produce financial challenges our members. If you find yourself in a situation where you're struggling financially, please talk to us. Our team of expert advisors are here to help you find solutions. 

Applying for Financial Relief

Wondering how financial relief programs work and if they're an option for you? Read more to see if you are eligible

Financial Relief for Businesses

We’re here to support our many local business and commercial members through unexpected COVID-19-related difficulties. If your business has suffered adverse economic effects because of COVID-19, talk to us.

​Protect Yourself

During times of instability, fraudsters double down on their efforts to take advantage of people when they’re vulnerable. It’s important that our members remain safe and secure online.​

We're here for you

Our top priority has always been the health and well-being of our members, employees and communities and we’ll continue to provide the essential banking services you need and the expert financial advice you rely on through these times of uncertainty. 

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Supporting Our Communities​

Central to who we are as a credit union, is our commitment to the communities we serve. 

Community Response Fund

First West Foundation, the philanthropic partner of First West Credit Union recently launched a rapid deployment Community Response Fund granting $124,320 to charitable organizations impacted by the pandemic. The Fund supported charities focused on food security and basic needs for youth, families and seniors in communities Valley First serves.

​Supporting Food Banks B.C.

We believe in the power of partnership and work closely with Food Banks B.C. and other charitable partners to get them the support they need to continue their missions of addressing food security and basic needs for our communities most vulnerable populations.  

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WE'RE HERE FOR YOU

Everything is easier with a little help.

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