Yes. We have comprehensive plans in place to continue delivering our banking services and expert financial advice to members, including access to funds and/or accounts regardless of whether or not any temporary Valley First location closures occur due to the COVID-19 situation. Our industry-leading online and mobile banking services are always available to you, and our Member Advice Centre is available by telephone at 1-888-597-8083 Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 12:00 p.m. to 4:00 p.m. We’re also exploring additional technologies to help facilitate connecting you with our expert financial advisors in the event that you’d prefer not to meet in the same physical space.
Additionally, our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.