​COVID-19 RESOURCE CENTRE

We’re here for you. As the COVID-19 situation evolves, our top priority is the health and well-being of our members, employees and communities. We will continue providing the essential banking services you need and the expert financial advice you rely on through these times of uncertainty, while also doing our part to prevent transmission in the community.

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Latest Updates

  • March 26 : Latest update on our ongoing response to COVID-19

    We want to take a moment to update you on some of the most recent changes we're making to support your health and financial wellbeing at Valley First, a division of First West Credit Union .... Read More

  • March 20 : Message from our President, Paulo Araujo

    With the current concern over COVID-19 (coronavirus), I want you to know that Valley First is here for you. I've prepared this important message together with my First West Credit Union counterparts David Lanphear and Kendall Gross — please take five minutes to read it and learn more about how we can help you .... Read More

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​Member Advice Centre

Call 1-888-597-8083 and speak to one of our financial experts Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 12:00 p.m. to 4:00 p.m.

*Closed Friday, April 10 and Sunday, April 12 for Easter Holiday

We appreciate your patience if call volumes are higher than normal during this time.

Alternatively, send us a message and we'll get in touch with you.

​Updated Branch Hours

Some of our branches may have reduced hours or may be closed as we do our part to prevent the transmission of COVID-19 (coronavirus) in our communities. 

Our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others.

​Ways to Bank Online

You can use our online and mobile banking services to do most of your banking anytime, anywhere. If you're not yet using our digital services, please contact our Member Advice Centre to get set up. 

  • Check your balance & transactions
  • Transfer funds between accounts
  • Pay a bill
  • Manage your credit cards
  • Deposit a cheque using the mobile app

Guides & Tutorials

If you're new to online or mobile banking, these resources can help you get started and guide you through the features.

​Helping with Financial Hardship

The COVID-19 situation may produce new financial challenges or unexpected hardships. Valley First has a well-established program called Back on Track, which is geared to helping provide financial relief (in the form of payment reduction or deferment) for members who find themselves unable to meet the terms of their loans or mortgages.

Applying for Financial Relief

Wondering how financial relief programs work and if they're an option for you? Read more to see if you are eligible

Financial Relief for Businesses

We’re here to support our many local business and commercial members through unexpected COVID-19-related difficulties. If your business has suffered adverse economic effects because of COVID-19, talk to us.

​Protect Yourself

During times of instability, fraudsters double down on their efforts to take advantage of people when they’re vulnerable. It’s important that our members remain safe and secure online.​

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​Supporting Our Communities

Our credit union has recently donated $19,054 to Food Banks B.C. and we’re expediting funding commitments to charitable partners—getting them the support they need now. We’re also forging new alliances to bolster the efforts of organizations that are providing emergency relief to those impacted by COVID-19.

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Frequently Asked Questions


​​Will I still be able to access my funds and/or my accounts in the event of a local COVID-19 outbreak?

Yes. We have comprehensive plans in place to continue delivering our banking services and expert financial advice to members, including access to funds and/or accounts regardless of whether or not any temporary Valley First location closures occur due to the COVID-19 situation. Our industry-leading online and mobile banking services are always available to you, and our Member Advice Centre is available by telephone at 1-888-597-8083 Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday 8:30 a.m. to 4:00 p.m., and Sunday 12:00 p.m. to 4:00 p.m. We’re also exploring additional technologies to help facilitate connecting you with our expert financial advisors in the event that you’d prefer not to meet in the same physical space.

Additionally, our ATMs remain accessible 24 hours a day, seven days a week. Remember, you can use any ATM on the Exchange network, free of charge – this includes ATMs of most other credit unions, HSBC and others. 

​I need to apply for Employment Insurance. Where can I find my direct deposit information?

You can find your direct deposit information in one of two places.  If you have a cheque for your account, then you'll see the direct deposit information you need printed on the bottom of the front of your cheque. If you do not have a cheque, you can log in to online banking and get this information from the top right "Account Details" section on your account transactions screen. Learn more on our direct deposit support page.

​What precautions is Valley First taking to prevent COVID-19 in its locations?

We’re following direction from the Government of Canada and the Government of B.C. and taking proactive measures to ensure our members and our employees are optimally protected. Our locations are held to the highest standards of cleanliness, and we’ve implemented enhanced disinfection procedures. We’ve implemented employee travel restrictions, banned large gatherings and enabled work-from-home arrangements wherever possible. Any employee who is unwell, has travelled internationally since March 13, or has had any potential contact with COVID-19 is required to stay home and follow provincial guidelines.  

We’re also requesting your help in protecting our employees and your fellow members by avoiding in-person visits to your branch unless absolutely necessary. If you must visit a branch in-person, note that you may see changes to hours and availability as we do our part to prevent the transmission of COVID-19 in our communities.

​How do I know if my branch has been closed?

We ask that you check the branch locator for the most up-to-date information on updated branch hours or temporary closures that occur due to the COVID-19 situation. In the event of a branch closure a notice will also be posted to the branch door. To find your next closest location visit our branch locator

​​I’m concerned about my financial situation because of COVID-19’s broader implications. Can you help?

Absolutely. Our expert financial advisors are here to assist you. Don’t hesitate to reach out us if you have questions, needs or challenges you need help solving. We can offer expert advice, and even help you find solutions to financial issues you may be facing. If you’re concerned about your investments in light of current market volatility, reach out to a Valley First advisor. We have the expertise to help you navigate temporary instabilities and achieve your long-term goals. 

​​I have a Valley First/Enderby & District Financial Mastercard credit card with travel insurance coverage. How does the global COVID-19 situation affect this travel insurance coverage?

The travel insurance provider for applicable Valley First/Enderby & District Financial Mastercard credit cards is Desjardins Financial Security Life Assurance Company (DFS). DFS sets forth specific criteria governing travel insurance coverage eligibility, based on the Government of Canada’s Coronavirus disease (COVID-19): Travel Advice. Please visit desjardinstravelinsurance.ca for more information and/or contact DFS directly by telephone at 1-800-463-1623, noting that call wait queues may be longer than normal.

​​Am I at risk for fraud because of the COVID-19 situation?  

Unfortunately, there are individuals who will see these times as an opportunity to take advantage of people. In your online or phone interactions, always use safe internet, email, text messaging and phone practices. Never click links that ask you to update personal information and never give out personal information on the phone. Valley First will never call you and ask you for your personal details. The only time we may need to verify your identity over the phone is when you call us. If you have any concerns, please call our Member Advice Centre. 

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WE'RE HERE FOR YOU

Everything is easier with a little help.

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