Important legal information, policies and documents.
Find all the important legal agreements, policies and documents you might be presented when you open a personal or business membership, or as you use our services.
Personal Deposit Accounts Agreements and Disclosures
which includes the Personal Account & Service Fees Schedule
Registered Accounts Agreements and Disclosureswhich includes the Personal Account & Service Fees Schedule
Personal Term Deposit Account Agreements and Disclosureswhich includes the Personal Account & Service Fees Schedule
Registered Term Deposit Account Agreements and Disclosureswhich includes the Personal Account & Service Fees Schedule
winwin® Financial Services 3 Year Sample Agreements and Disclosures
winwin® Financial Services 5 Year Sample Agreements and Disclosures
Registered winwin® Financial Services 3 Year Sample Agreements and Disclosures
Registered winwin® Financial Services 5 Year Sample Agreements and Disclosures
winwin EarthLink™ 3 Year Sample Agreements and Disclosures
winwin EarthLink™ 5 Year Sample Agreements and Disclosures
Registered winwin EarthLink™ 3 Year Sample Agreements and Disclosures
Registered winwin EarthLink™ 5 Year Sample Agreements and Disclosures
Business Deposit Accounts Agreements and Disclosureswhich includes the Business Account & Service Fees Schedule
Business Term Deposit Accounts Agreements and Disclosureswhich includes the Business Account & Service Fees Schedule
Business winwin® Financial Services 3 Year Sample Terms and Conditions
Business winwin® Financial Services 5 Year Sample Terms and Conditions
Business winwin EarthLink™ 3 Year Sample Terms and Conditions
Business winwin EarthLink™ 5 Year Sample Terms and Conditions
Effective Aug. 13, 2023
For the purpose of this policy, “cheque” includes paper-based negotiable instruments such as certified cheques, bank drafts or money orders.
When you deposit a cheque into your deposit account at a branch or through an ATM or our mobile app, we may place a hold on these funds until the cheque is cleared at the financial institution on which it’s drawn. This means you may not have access to these funds right away. Whether or not the funds are held is influenced by your relationship with our credit union, the funds already in your account, and the amount and characteristics of the cheque being deposited. If the funds are held, the cheque could still be returned as invalid or otherwise after the hold period has expired. There are situations when we may hold funds for longer than our maximum cheque hold periods, which are outlined below.
Maximum cheque hold periods for deposit accounts
If the cheque you deposit is encoded with magnetic ink character recognition, and is not damaged in any way, the maximum hold periods you can expect are as follows:
Note: Business days are defined as Monday-Friday, excluding Saturday, Sunday and statutory holidays.
Access to the first $100
When you deposit a cheque(s) in Canadian dollars to a personal account with an advisor at a branch, you’ll have immediate access to the first $100. When you deposit a cheque(s) in Canadian dollars to a personal account at an ATM or through our mobile app, you’ll have access to the first $100 by the following business day. If the cheque you deposit is for $100 or less, you’ll have access to the entire amount. If you deposit more than one cheque at an ATM and want access to the first $100 for each, you must deposit each cheque in a separate transaction.
Exceptions to standard cheque hold periods and access to the first $100
We may extend the maximum hold period or restrict access to the first $100 of the deposit if:
Additional exceptions to holds for business accounts
Maximum cheque hold periods may be extended for eligible enterprise businesses if they have:
Note: An eligible enterprise is defined as a business with authorized credit of less than $1 million, fewer than 500 employees, and annual revenues of less than $50 million.
Your responsibility
You are financially responsible for any cheques that you deposit or cash. If you withdraw the money and the cheque is returned to our credit union for any reason (such as non-sufficient funds, a closed account or a stop payment), you will have to repay the money to our credit union and we have the right to remove the funds from your account. This can happen even after the hold period on a cheque has expired.
E-Statements
E-Documents
Note that your selection of communication preference for e-Statements and e-Documents will apply to all of your products that you currently have with us. We may, for any reason, deliver paper documents to you even though you have consented to Electronic delivery.
To view your e-Statements or e-Documents, follow the steps below:
E-Statements and e-Documents are provided as PDF files. You must have Adobe Acrobat reader installed on your computer in order to open them. |
*Joint account holders are not currently enabled to receive personal product agreements in e-Documents. Call us at 1-888-597-6083 or come in to your local branch to request a copy of your agreement.
Valley First, a division of Tru Cooperative Bank, is stating our re-commitment to the Code of Conduct for the Credit and Debit Card Industry in Canada. The Code was designed to protect credit union members’ interests related to the issuance and acceptance of payment cards, and to the operation of payment card networks.
In response to the requirement for all Canadian financial institutions to collect conductor information under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated Regulations, Tru Cooperative Bank is updating its policies in accordance with these regulations.
Effective Jan. 24, 2022, non-members making deposits into another member’s account―regardless of amount―will be asked to provide their first, middle (if applicable) and last name along with contact information when they make a deposit.
Speak to an advisor on the phone or at a branch.
We acknowledge that we have the privilege of doing business on the traditional territory of First Nations communities.
