What are alerts?
Alerts allow you to receive notifications about banking activity and other events on your account. You can set up and manage your alerts on our online banking service at any time.
What alerts can I sign up for?
Log in to online banking
If someone logs into your online banking account, we’ll send you an alert. If you weren’t the one who logged in, you can let us know right away.
- Personal Access Code (PAC) changed
If your PAC is changed, we'll alert you. If this transaction wasn't authorized by you, you'll be able to report it to us immediately.
- New bill payee added
We’ll alert you if a new bill payee has been added to your account options in online banking. This is useful to you in tracking fraud on your account since fraudulent activity commonly involves the transfer of funds out of an account to a fraudulent vendor.
- Online banking disabled due to incorrect response to security question
Get an alert when online banking has been disabled on your account due to excessive attempts to answer your login security question.
- Add a new e-Transfer recipient
We’ll alert you if a new e-Transfer recipient has been added. This will help you detect possible fraud on your account.
- New message available
If you sign up for this alert, you'll be the first to know about our special offers and other important messages.
How can I receive Alerts?
You can receive alerts by either email, text message, or both. You are able to set up four contacts.
Am I charged for using alerts?
We are providing this service free of charge to our members. However, when you receive text message alerts, your wireless carrier may charge for receiving text messages. We recommend that you check with your wireless carrier for details.
Is any personally identifiable information contained in an alert message?
Personal and personally identifiable information is not transmitted in the alert message. Accounts are identified by nicknames.
There are only a few alerts to choose from—will more options be available soon?
We plan to continue adding different types of alerts as time goes on. Check the Manage Alerts section of online banking regularly to see what alerts have been added to your list of options.
Can I choose to stop receiving alerts?
Yes. Within online banking, you can choose not to receive any alerts.
Am I guaranteed to receive alerts sent to me?
Alerts cannot be guaranteed by Valley First simply because we aren't able to guarantee the stability of the wireless and internet networks being used. These networks are open to service interruptions and you may be out of the service range, which can cause a delay in receiving text messages. You can check the alerts sent to you within the last 30 days on the Alerts History page of online banking.