You’ll be redirected to a new login page with an updated logo that reflects our evolved brand. Then you’ll be guided through a one-time setup to create your new online banking profile. You’ll create a new username and password and complete a two-step verification process to confirm your identity. To receive your verification code, your email address and cell phone number must be up to date.

Username and Password Requirements

To help keep your online banking secure, your username and password must meet the following requirements.

Username requirements

• Between 8–32 alphanumeric characters
• Minimum 3 letters
• Does not include spaces
• Uses dash, period, or underscore only (optional)
• Not more than two identical characters in a row

Password requirements

For added protection, your password cannot be the same as any of your last five online banking passwords.

• Between 10–50 characters
• Minimum 1 letter
• Minimum 1 number
• Minimum 1 special character
• Minimum 1 uppercase and 1 lowercase letter
• Not more than two identical characters in a row
• Passwords must not include spaces or the following special characters: / & < > " ' * ?
• Password strength confirmed
• Password has been confirmed successfully

Two-step verification is used more frequently during your first login, when you switch devices or when you take higher-risk actions. This helps to protect your account. You may notice more prompts in the beginning while the platform learns your typical login behaviour. Saving your device as a preferred device will reduce how often you’ll complete two-step verification.

Most likely it’s because your contact information on file (email and cell phone number) is outdated, incorrect or missing. Please call our Member Advice Centre or visit your nearest branch so we can update your information.

When it launches on May 5. We'll notify you in advance with details on what to expect and how to prepare.

You don't have to use online banking to manage your finances. However, if you choose to bank digitally, you'll need to use the new online banking experience. Once it launches, the existing platform will be retired. To continue banking online or through the mobile app, you'll need to complete the one-time setup.

You can complete your first-time login using either the mobile app or a desktop computer, whichever is most convenient.

Some things will feel familiar, while others will require setup when you first get started:

• You'll create new login credentials (username and password)
• If you use account alerts, you'll re-establish your preferences
• Mobile users will download the new app
• Business members will set up account delegates, including their level of access, and re-consolidate any connected accounts

Yes. For security reasons, biometric login—such as fingerprint or Face ID on supported devices—will need to be set up again after you install the new mobile app. Biometric login is optional. You can choose to sign in using your password instead.

No. We understand this may be frustrating for members who use this function to manage regular payments. While we're exploring options to support similar needs in the future, there isn't a direct replacement at this time.

One time Interac e-Transfer services will continue to be available. You can also set scheduled or recurring transfers between your Valley First accounts, use bill payments, pre-authorized debits, and remote cheque deposit where appropriate. Contact an advisor if you have questions or need help choosing the best alternative.

Yes. Your existing bill payees and Interac e-Transfer contacts will automatically transfer and be available in both desktop online banking and the mobile app once your migration to the new online banking experience is complete.

The new platform has strong security measures to protect your information and accounts, including two-step verification, enhanced login requirements, improved fraud monitoring and built-in safeguards aligned with accessibility and security standards.

During times of change, scammers may try to appear legitimate by using fake “help” messages or alerts, look-alike websites and our existing or evolved brand visuals. Here’s what you can do to protect your information:

• Pause before clicking any link to verify it’s legitimate from us
• Use our official website and app. When in doubt, type https://www.valleyfirst.com into your browser.
• Contact us using our published channels: 1-888-597-8083, contact@valleyfirst.com. 
• Never share a one‑time security code. We won't ask unless verifying a call you've initiated to our Member Advice Centre. 

Report any suspicious messages to reportphishing@valleyfirst.com If you suspect you may have clicked on a suspicious link, contact us using our official phone number above.

In addition to benefits available to all members, business members can add up to five consolidated memberships and an unlimited number of delegates. The new business online banking platform also offers the “Forgot password” feature.

Yes. You'll need to set-up your account delegates, including their level of access. This is a self-serve process. An advisor can guide you if you need help but can't complete the setup on your behalf. You'll also need to re-consolidate any connected accounts.